Responsible Gaming

Introduction

Gambling should always be a form of entertainment, not a way to earn money or solve financial problems. At Maya casino, we encourage all players to gamble responsibly and to view any money spent as the cost of entertainment, never as an investment. Never gamble with money you cannot afford to lose, and never chase losses. If gambling stops being fun, it is time to stop.

Age Verification

You must be of legal gambling age in your jurisdiction to play. In the Philippines, the legal age for casino gambling is 21 years old (for land-based casinos), while some online platforms may require 18+. Always check your local laws before participating. Underage gambling is illegal and will result in account closure and forfeiture of any winnings.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Ask yourself the following questions. If you answer "yes" to several, you may be at risk:

• Do you ever chase losses by betting more to win back money you've lost?
• Have you ever hidden your gambling from family or friends?
• Do you borrow money or sell possessions to gamble?
• Have you neglected work, school, or family responsibilities because of gambling?
• Do you feel restless or irritable when trying to cut down or stop gambling?
• Do you gamble to escape problems or relieve stress, anxiety, or depression?
• Have you ever lied about the amount of time or money spent gambling?
• Do you continue gambling even after experiencing significant losses?

Self-Help Tools

Maya casino provides a range of responsible gaming tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Loss Limits: Cap the amount you are willing to lose over a set period.
• Reality Checks: Receive pop-up reminders showing how long you have been playing.
• Time-Outs: Take a short break from gambling for 24 hours up to 6 weeks.
• Self-Exclusion: Permanently or temporarily close your account and block access for a chosen period (minimum 6 months recommended).

To activate any of these tools, visit your account settings or contact customer support. These tools are free and available to all players.

Support Organizations

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support.

For Players in the Philippines

• PAGCOR Responsible Gaming – www.pagcor.ph – Toll-free hotline: 1-800-10-777-7777 or (02) 8522-0299
• Gamblers Anonymous Philippines – www.gamblersanonymous.org.ph – Support meetings and 12-step program for compulsive gamblers

International Resources

• United Kingdom: GamCare – www.gamcare.org.uk | GamStop – www.gamstop.co.uk
• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
• Other Countries: Please search for your national problem gambling helpline or visit www.gamblersanonymous.org to find local support.

Call to Action

Gambling should never be a burden. If you recognise any of the warning signs above, or if gambling is causing you stress, financial harm, or relationship problems, please seek help today. Speak to a trusted friend or family member, contact one of the support organisations listed, or use the self-exclusion tools available in your account. You are not alone – help is available, and recovery is possible.